Storage Monken Hadley Privacy Policy
This Privacy Policy explains how Storage Monken Hadley collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It is intended to provide clear information in accordance with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Storage Monken Hadley customers and users of our storage services in the local area, whether you contact us online, by post, in person or by any other means.
Who we are
Storage Monken Hadley is the organisation responsible for determining how and why your personal data is processed. For the purposes of data protection law, Storage Monken Hadley is the data controller in respect of the personal data described in this Privacy Policy. Where we use third party providers to process data on our behalf, those organisations act as data processors and may only process your personal data in accordance with our written instructions and applicable law.
Types of personal data we collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include identification and contact information such as your name, postal address, billing address, and other contact details; account and contract information such as customer reference numbers, tenancy or storage unit agreements, payment history, and records of communications with us; financial information such as payment card details and bank details where needed to process payments and security deposits; access and security information such as vehicle registration details, access logs and CCTV recordings at our premises to ensure the safety of customers, staff and property; and usage information such as records of enquiries, bookings, complaints, feedback and other interactions with our customer service team.
We generally do not seek to collect special category data such as health information, racial or ethnic origin, or religious beliefs. If you voluntarily provide such information and it is relevant to our services, we will only process it where a lawful basis applies and where it is strictly necessary.
How we collect your data
We may collect personal data directly from you when you contact us to make an enquiry or request a quote, when you set up a customer account or sign a storage agreement, when you make payments or update your billing details, when you visit our premises or use access control systems we operate, and when you communicate with us by post, phone or through other communication channels. We may also collect personal data from third party sources where this is lawful, such as from payment service providers confirming that a payment has been authorised, from credit reference agencies or identity verification providers where checks are appropriate, and from publicly available sources where necessary for fraud prevention or to update inaccurate information.
Lawful basis for processing your data
We will only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following legal grounds. Contract: we process personal data that is necessary to enter into a contract with you and to perform our contract with you, including handling bookings, managing your storage unit, and taking payment. Legal obligation: we process personal data where necessary to comply with legal obligations, for example in relation to tax, accounting, record keeping, security or the handling of legal claims.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This may include ensuring security at our sites, improving our services, preventing fraud and managing business operations. Consent: in limited cases, we may rely on your consent, for example for certain marketing communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use personal data for a range of purposes connected to our storage services and our business activities. This includes handling enquiries, providing quotations and setting up customer accounts; managing and administering storage contracts, including access arrangements and renewals; processing payments, managing invoices and recovering unpaid charges; ensuring the security and safety of our premises, staff and customers, including the operation of CCTV and access control systems; providing customer service and responding to queries, complaints and feedback; and maintaining business records, producing management reports and complying with our legal and regulatory obligations.
We may also use personal data to communicate with you about changes to our services, terms and conditions or this Privacy Policy, and to send you information about services which are similar to those you have already purchased, where the law allows. You can object to receiving such communications at any time.
Data retention and storage
We keep personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The specific retention period will depend on the type of information and the purposes for which it is used. In general, we retain contract and billing records for a number of years after the end of your relationship with us, to comply with tax and accounting rules and to deal with any disputes or legal claims. Access logs and security data may be retained for a shorter period, unless required for incident investigation or legal proceedings.
When personal data is no longer required, we take steps to delete it securely or to anonymise it so that it can no longer be associated with you. We store personal data using appropriate technical and organisational measures designed to protect it against loss, misuse, unauthorised access, disclosure, alteration and destruction.
Data processors and other recipients
We may share your personal data with third parties that act as data processors on our behalf. These may include payment processing providers, secure data hosting and storage suppliers, IT and system maintenance providers, customer relationship and communication service providers, and professional advisers such as accountants, auditors or legal advisers where they provide services to us. These processors are contractually required to keep your information secure and to process it only in accordance with our instructions and applicable law.
We may also disclose personal data to other third parties where this is necessary and lawful, such as law enforcement agencies, regulators or public authorities where required by law, courts and parties to legal proceedings in connection with legal claims, and potential buyers or business partners in the context of a business restructuring, merger or sale, subject to appropriate safeguards.
International data transfers
Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place, for example by relying on an adequacy decision, standard contractual clauses or other legally recognised safeguards. You can request further information about international transfers and the safeguards we use by contacting us using the details provided in this Privacy Policy.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to specific conditions and exemptions. You have the right to request access to the personal data we hold about you and to receive information about how it is processed. You have the right to request correction of any inaccurate or incomplete personal data we hold. You have the right to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected.
You have the right to request that we restrict the processing of your personal data in specific situations, such as where you contest its accuracy or object to our processing. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You have the right to data portability in certain cases, allowing you to obtain and reuse your personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.
Marketing preferences
We may use your contact details to send you information about services that are similar to those you have already purchased or enquired about, where the law permits us to do so. You can opt out of receiving direct marketing communications at any time by following the instructions in the communication or by contacting us. If you opt out of marketing, we may still need to contact you with service messages relating to your contract or account.
How to exercise your rights and complaints
If you wish to exercise any of your rights, or if you have questions or concerns about how we handle personal data, you can contact Storage Monken Hadley using the usual contact methods displayed on our official materials. We will respond to your request in accordance with data protection law and may need to verify your identity before acting on it. You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any issues directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any changes will take effect when the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process personal data for Storage Monken Hadley customers in the area.
