Storage Monken Hadley Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Monken Hadley provides storage, associated handling, and related removal services within the United Kingdom. By making a booking, placing items into storage, or instructing us to carry out collection, delivery, or removal work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions:
Customer means the individual, partnership, company, or organisation entering into an agreement with Storage Monken Hadley.
Services means storage, collection, delivery, loading, unloading, packing, removal, and any associated services agreed between the Customer and Storage Monken Hadley.
Goods means any items handled, stored, or transported by Storage Monken Hadley on behalf of the Customer.
Storage Facility means any premises used by Storage Monken Hadley to store Goods.
Contract means the agreement between the Customer and Storage Monken Hadley formed in accordance with these Terms and Conditions.
2. Scope of Services
Storage Monken Hadley provides storage and related services, which may include collection and delivery of Goods, loading and unloading, short-term or long-term storage, and other removal-related activities as agreed in writing with the Customer.
The precise scope of the Services, including collection and delivery addresses, access conditions, estimated dates, and any special handling requirements, will be confirmed as part of the booking confirmation provided to the Customer.
Any additional services requested after the Contract has been formed may be subject to additional charges and revised timeframes.
3. Booking Process
3.1 Initial enquiry
Customers may request a quotation for storage and, where applicable, removal or transport services. Quotations are based on the information provided by the Customer regarding the nature, volume, and value of the Goods, access conditions, and any special requirements.
3.2 Acceptance of quotation
A Contract is formed when the Customer confirms acceptance of the quotation and Storage Monken Hadley issues a booking confirmation. Acceptance may be given in writing or by clear verbal instruction that is recorded by Storage Monken Hadley, followed by written confirmation.
3.3 Accuracy of information
The Customer is responsible for ensuring all information provided at the booking stage is accurate and complete. This includes dimensions, approximate weight, number and nature of items, parking and access conditions at each address, and any restrictions such as time limits, stairs, lifts, or narrow access.
If the information provided is inaccurate or incomplete, Storage Monken Hadley may adjust the charges, amend the services, delay performance, or cancel the Contract, subject to the cancellation terms set out in these Terms and Conditions.
3.4 Changes to booking
If the Customer wishes to change the date, time, service details, or storage duration after booking, Storage Monken Hadley will endeavour to accommodate the request but does not guarantee availability. Changes may result in additional charges, which will be notified to the Customer before the changes are agreed.
4. Payments and Charges
4.1 Pricing
All prices are quoted in pounds sterling and are exclusive of any applicable value added tax or other applicable taxes, which will be added where required by law.
4.2 Payment terms
Unless otherwise agreed in writing:
a Payment for removal and handling services is due in full prior to or on the day of service commencement.
b Payment for storage services is due in advance on a weekly or monthly basis, as set out in the booking confirmation.
4.3 Deposits
Storage Monken Hadley may require a deposit at the time of booking. Deposits are held against performance of the Contract and may be used to cover cancellation fees, damage, unpaid charges, or additional time or services not originally quoted.
4.4 Late or non-payment
Where any sum due remains unpaid after the due date, Storage Monken Hadley may charge interest at a reasonable commercial rate, suspend or withhold performance of the Services, deny access to stored Goods, or exercise a lien over the Goods until all outstanding sums are settled in full.
If charges remain unpaid for a prolonged period, Storage Monken Hadley may, after giving reasonable notice, sell or otherwise dispose of the Goods to recover outstanding amounts and reasonable costs associated with the sale or disposal. Any surplus, after deducting costs and charges, will be held for the Customer.
5. Cancellations and Postponements
5.1 Customer cancellation
The Customer may cancel or postpone a booking by giving notice to Storage Monken Hadley. The following may apply unless otherwise agreed:
a Cancellations made with more than seven days notice prior to the commencement of Services may incur no cancellation fee or a nominal administration charge.
b Cancellations made within seven days but more than 48 hours prior to the commencement of Services may incur a percentage of the quoted fee, reflecting allocated time and resources.
c Cancellations made within 48 hours of the commencement of Services may be charged up to the full quoted amount, including any storage-related preparation work already carried out.
5.2 Company cancellation
Storage Monken Hadley may cancel the Contract by giving notice to the Customer where:
a the Customer fails to pay any sums due by the due date
b the Customer is found to be in material breach of these Terms and Conditions
c it becomes apparent that the Goods include prohibited items
d external events beyond reasonable control, such as severe weather, safety concerns, or changes in law, prevent safe or lawful performance.
In such cases, Storage Monken Hadley will, where possible, offer an alternative date or partial refund, depending on the circumstances and costs already incurred.
6. Access, Delivery, and Customer Responsibilities
6.1 Access and parking
The Customer must ensure that Storage Monken Hadley has safe and suitable access to the collection and delivery locations, including appropriate parking arrangements for removal vehicles. Any permits or permissions required are the responsibility of the Customer unless agreed otherwise.
6.2 Packing and preparation
Unless packing services are expressly included in the quotation, the Customer is responsible for safely packing all Goods, ensuring they are suitably protected for removal and storage. Fragile items must be appropriately wrapped and clearly marked. Storage Monken Hadley is not liable for damage arising from inadequate packing undertaken by the Customer.
6.3 Presence at collection and delivery
The Customer or an authorised representative should be present at collection and delivery addresses to direct the team, confirm which items are to be removed or delivered, and sign any relevant documentation. If no authorised person is present, Storage Monken Hadley may proceed on the basis of the instructions given and will not be responsible for any resulting misunderstandings or omissions.
7. Goods Not Accepted for Storage or Removal
Storage Monken Hadley does not accept the following items for storage or removal, and the Customer must not include them among the Goods:
a Hazardous, flammable, explosive, or corrosive materials, including gas cylinders, paint, solvents, fuels, chemicals, aerosols, and fireworks
b Perishable or living items, including food, plants, and animals
c Illegal items or substances, including items unlawfully in the Customer's possession
d Cash, securities, precious metals, jewellery, watches, furs, antiques, fine art, or items of high monetary or sentimental value unless expressly agreed in writing and properly insured
e Waste, rubbish, or items intended solely for disposal that do not comply with waste regulations.
If prohibited items are discovered, Storage Monken Hadley may refuse to store or transport them, arrange for their removal at the Customer's cost, or notify the appropriate authorities where required.
8. Waste Regulations and Disposal
8.1 Compliance with regulations
Storage Monken Hadley operates in compliance with applicable UK waste and environmental regulations. The Customer must not present items for collection or storage that are classed as controlled waste unless arranged and agreed in writing as a separate waste management service.
8.2 Disposal of unwanted items
If Storage Monken Hadley agrees to remove and dispose of unwanted items, this will be treated as a distinct service, subject to additional charges. Disposal will be carried out in accordance with applicable regulations, and the Customer remains responsible for accurately describing the nature and condition of any items for disposal.
8.3 Abandoned or uncollected Goods
If the Customer fails to collect Goods from storage at the end of the agreed term, or if the Contract is terminated and the Customer does not promptly remove the Goods, Storage Monken Hadley may treat the Goods as abandoned. After giving reasonable notice, the company may sell, recycle, or dispose of such Goods in a lawful manner. Reasonable costs of storage, sale, or disposal will be charged to the Customer, and any surplus proceeds, after deductions, will be held for the Customer.
9. Liability and Limitations
9.1 Duty of care
Storage Monken Hadley will exercise reasonable skill and care in handling, transporting, and storing the Goods. However, liability is limited as set out below.
9.2 Exclusions of liability
Storage Monken Hadley will not be liable for:
a Loss or damage arising from the Customer's failure to adequately pack or protect the Goods
b Loss or damage to fragile items where no special packing request or declaration has been made
c Loss or damage resulting from inherent defects, ageing, deterioration, or vulnerability of the Goods
d Indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress
e Loss or damage arising from events beyond reasonable control, such as extreme weather, acts of third parties, or changes in law.
9.3 Limitation of liability
Unless a higher value is declared by the Customer and expressly agreed in writing, the liability of Storage Monken Hadley for loss or damage to Goods shall be limited to a reasonable amount per item or per consignment, reflecting standard industry practice. Details of applicable limits will be provided on request or in the quotation or booking confirmation.
9.4 Customer insurance
The Customer is strongly advised to maintain adequate insurance cover for all Goods during removal, transit, and storage. Storage Monken Hadley may, where available, offer or arrange additional cover at the Customer's request, subject to separate terms and premiums. Where the Customer chooses not to take out such cover, they accept the limitations of liability set out in these Terms and Conditions.
9.5 Notice of loss or damage
The Customer must notify Storage Monken Hadley in writing of any apparent loss or damage as soon as reasonably possible and, in any event, within a reasonable period after delivery or collection of the Goods. Failure to report promptly may affect the ability to investigate the matter and may limit or extinguish any liability of Storage Monken Hadley.
10. Storage Conditions
10.1 Use of storage facility
The Customer acknowledges that access to the Storage Facility may be by appointment only and that reasonable notice may be required to arrange access, retrieval, or inspection of Goods.
10.2 Condition of goods in storage
The Customer should ensure that Goods are clean and dry prior to storage. Storage Monken Hadley is not responsible for mould, mildew, infestation, or other environmental damage arising from the inherent condition of the Goods or from insufficient preparation by the Customer.
10.3 Changes in storage allocations
Storage Monken Hadley may move Goods within the Storage Facility or to another suitable facility for operational reasons, provided that this is done with reasonable care and does not materially affect the agreed service to the Customer.
11. Data Protection and Confidentiality
Storage Monken Hadley may collect and process personal information about the Customer for the purposes of providing Services, administering the Contract, and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. The company will take reasonable steps to safeguard Customer information and will not sell or disclose such information to third parties except where necessary for the performance of the Services or as required by law.
12. Complaints and Dispute Resolution
If the Customer has any concerns or complaints about the Services, they should raise them with Storage Monken Hadley as soon as possible, providing full details of the issue. The company will investigate and respond within a reasonable timeframe, seeking to resolve the matter amicably.
Where a dispute cannot be resolved directly, the parties may consider mediation or another form of alternative dispute resolution before proceeding to court, although this is not compulsory.
13. Variation of Terms
Storage Monken Hadley may amend these Terms and Conditions from time to time. The version applicable to a particular Contract will be the version in force at the time the booking is confirmed. Any material changes will be communicated to the Customer where they affect ongoing Contracts.
14. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be interpreted in a way that closely reflects the original intent and is enforceable, or where this is not possible, shall be deemed deleted. The remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided by Storage Monken Hadley.
By proceeding with a booking or using the Services of Storage Monken Hadley, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
